Italian-Speaking Customer Support Specialist | International Logistics
Work model: Office-based or work from home
BAB Consult is recruiting Italian-speaking Customer Support Specialists for a team supporting a global logistics company. In this role, you’ll help people and businesses manage their shipments, resolve delivery questions and navigate international shipping services.
The role:
You’ll support customers by phone and email and complete related back-office tasks. Each day may bring a different question: locating a parcel, arranging a pickup, reviewing a claim or helping a customer understand an invoice.
Your responsibilities will include:
- Responding to shipment tracking, pickup and delivery inquiries;
- Assisting with claims, billing questions and account setup;
- Investigating customer concerns and following cases through to resolution;
- Recording interactions accurately and escalating complex issues when needed;
- Providing clear, empathetic support in line with service and quality standards.
What we’re looking for:
- Italian at C1 level and English at B2 level;
- Strong spoken and written communication skills;
- Confidence using computer systems and learning new tools;
- Accurate typing skills and attention to detail;
- A calm, responsible approach to solving customer problems.
Salary and benefits
- Salary is 1100 E Gross
- A productivity bonus of up to 15% of gross salary is available, subject to target achievement.
- A relocation package is also available for eligible candidates.
- Work from home in Greece.
- You’ll receive three weeks of initial training, followed by one week of supported practice. Training and certification are completed before you begin handling customer interactions independently.
Apply!
Send us your CV in English to discuss the available working hours, location, work model and relocation details.
BAB Consult is a licensed recruitment agency in Bulgaria, registration No. 3995.