Japanese-Speaking Customer Care Specialist – Work from Home in Greece
We are looking for a Japanese-speaking Customer Care Specialist to support users of a leading international cloud storage and file-sharing platform.
Relocation assistance is available for candidates moving from abroad.
Your responsibilities:
- Supporting customers via calls, email and live chat;
- Assisting users with file synchronisation and cloud storage issues;
- Helping customers restore deleted files;
- Supporting users with password changes and account access recovery;
- Processing payment and refund requests in line with established procedures;
- Providing clear information about the platform’s features and services;
- Documenting customer interactions accurately in the internal systems;
- Maintaining high standards of customer satisfaction, quality and response time.
Requirements:
- Japanese at C1 or near-native level;
- English at B2 level or higher, as training, tools and internal documentation are in English;
- Advanced written and verbal communication skills;
- Confident computer skills and general knowledge of cloud storage;
- Typing speed of at least 35 words per minute;
- Ability to multitask and provide support across calls, email and chat;
- A suitable home working space and stable internet connection;
- Previous customer service or technical support experience is preferred but not mandatory;
- EU citizenship or a valid right to work in Greece.
Working conditions:
- Work from home from anywhere within Greece;
- Company equipment delivered directly to your address;
- Night shifts due to the time difference with the Japanese market;
- Shift preferences cannot be guaranteed;
- Paid training and structured onboarding;
- A 12-working-day supported nesting period after training;
- An estimated learning curve of approximately 45 days;
- Performance measured through customer satisfaction, answer rate and quality standards.
As many employees work outside Athens, the onboarding process is organised in advance to ensure enough time for the company equipment to be delivered before training begins.
Team culture and wellbeing:
Weekly 30-minute Wellbeing Huddles with your supervisor and team;
Informal team activities, games and interactive sessions;
Opportunities to share your interests and talents by leading activities such as cooking lessons, music sessions or other workshops;
Supportive and multicultural working environment.
What the company offers:
- Competitive gross salary based on the language and project;
- Performance-related bonuses;
- 14 salary payments per year in accordance with Greek legislation;
- Paid professional training and full onboarding;
- Relocation support for candidates moving to Greece;
- Flight ticket to Greece;
- Temporary hotel accommodation;
- Assistance with finding long-term accommodation and completing local administrative procedures;
- Meal allowance;
- Private health insurance;
- Full company equipment for working from home;
- Opportunities for professional development and internal career progression;
- Potential progression to Tier 2 Technical Support or the Social and Community team.
Available starting dates: September and October 2026.
Apply now and develop your international career while working from the comfort of your home in Greece.
📩 Apply directly through BAB Consult, and our recruitment team will guide you through the entire process from the first conversation to your relocation and start in Greece.
BAB Consult Ltd. Recruitment Agency, License No. 3995 / 30.09.2025